Support Contract Policy Information
If you have purchased a support contract, you may also contact support via e-mail or phone. Both are open from 8:00 am to 5:00 pm mountain time (1 hour later than California time), Monday - Friday. E-mail questions will be answered within 2 hours.
Because of our many overseas customers, we also usually check forum questions at 10:00 pm Sunday - Thursday evenings.
E-Mail Support
E-mail support is available at support@windward.net if you purchased a support contract. Please make sure you include your username in the e-mail so we can verify that you have a support contract.
For bug reports we usually ask for the template and data files that caused the problem so please attach them with your initial e-mail for a faster resolution.
Phone Support
Phone support is available at 01-303-499-2544 if you purchased a support contract.
Phone support is only available with server purchases. If you only purchased support for a developer system then support is limited to e-mail and forum.
Download Windward Reports
You can always download the latest version of Windward Reports at the following links below. Windward's development cycle is agile, meaning that in each major version we are adding improvements upon existing improvements in previous versions.
If a fix was put in a version (IE 7.0.1.0) and then a new release became available (IE 7.0.2.0), this version would contain all of version 7.0.1.0 fixes as well as any new fixes for version 7.0.2.0.
A typical release cycle is 1-2 weeks for a version that is posted as beta to become an official release.
Official Release:
http://www.windward.net/downloads.php
Beta Release:
http://www.windward.net/beta.php
These releases are FULL copies of Windward Software. The license key is the only thing that determines which functionality is enabled.
You do not need to do a demo download to get the latest version. The links on the demo download page point to exactly the same links as those above.
Open Source Projects
Windward Studios, Inc. has released parts of its source code to the Open Source Community. These libraries can be accessed from the link above.